Build the operating foundation
Launch a multilingual voice agent with a clear path from setup to live calls.
Follow Sauti’s core concepts, configure the knowledge and actions your agent may use, test the complete call path, and launch with visible outcomes.
30–45 min Business owners and operators
Start the launch guide 01 · Agent setup
Give the agent a role, voice, greeting, and operating boundaries.
Start with the business context and caller outcome the agent is responsible for—not a generic prompt.
- Choose supported languages and a compatible managed voice
- Set the greeting, business identity, hours, and escalation path
- Keep required personalisation complete before activation
02 · Knowledge
Ground answers in business-approved information.
Use structured FAQs and uploaded reference material so the agent answers from what the business actually knows.
- Upload supported knowledge documents
- Keep policies, services, prices, and hours current
- Test retrieval with realistic caller questions
03 · Business actions
Connect calendars and explicit agent tools.
Enable only the actions the agent should complete during a call, with confirmation where the consequence requires it.
- Connect Google Calendar or a supported booking path
- Configure duration, routing, required fields, and confirmations
- Use webhooks or integrations for downstream delivery
04 · Operate
Test, launch, and learn from every call outcome.
Use test calls before activation, then review transcripts, outcomes, bookings, and trends after launch.
- Run browser or phone test calls
- Confirm multilingual prompts, tools, and transfers end to end
- Review analytics and call records after launch