Reference implementation patterns
See how common call journeys map to safe, measurable Sauti workflows.
These scenario playbooks show implementation patterns, not claimed customer results. Use them to shape a pilot around the calls your team already receives.
10 min each Teams planning a pilot
Explore the booking pattern Reference scenario · Healthcare
Appointment booking with clear clinical boundaries.
A clinic agent answers approved front-desk questions, collects booking details, checks availability, and escalates clinical or urgent requests.
- Ground responses in clinic-approved services and policies
- Create bookings only after caller confirmation
- Transfer sensitive or emergency cases to the configured path
Reference scenario · Services
After-hours support that captures intent and routes safely.
A service business keeps routine answers and appointment intake available while staff are offline without inventing a resolution.
- Answer known hours, coverage, and service questions
- Collect structured callback or appointment details
- Escalate hazards and high-risk issues immediately
Reference scenario · Sales
Lead qualification that ends in a visible next step.
A multilingual agent captures intent and fit, then books a consultation or sends the agreed handoff record to the team.
- Ask only the fields required for the next action
- Avoid unsupported product, price, or ROI claims
- Record the confirmed booking, callback, or transfer outcome
Reference scenario · Support
Grounded issue intake with safe human handoff.
A support agent answers from approved playbooks, captures diagnostic context, and stops before destructive or security-sensitive steps.
- Never request passwords or security codes
- Apply security-incident routing before routine troubleshooting
- Pass a concise context summary to the human queue